Identity · Readiness · Execution
Draft text. Not final.
This page contains placeholder language and has not been reviewed by counsel. Replace it with lawyer-approved text before launch.
Effective date: [EFFECTIVE_DATE]
Digital assessments and reports are non-refundable once delivered, because they are delivered immediately. Programs and sessions can be cancelled under the terms below. If something goes wrong on our side, we make it right.
Payment for an assessment gives you immediate access. Once the assessment is opened or the report has been delivered, the purchase is non-refundable.
If you were charged and did not receive access, or the report failed to generate, contact [SUPPORT_EMAIL] within [SUPPORT_WINDOW] and we will restore access or refund the purchase in full.
Programs may be cancelled within [PROGRAM_CANCELLATION_WINDOW] of purchase for a full refund, provided no more than [SESSIONS_USED_THRESHOLD] has been delivered. After that point, refunds are prorated against sessions and materials already delivered.
Reschedule or cancel a session at least [RESCHEDULE_NOTICE] in advance at no charge. Sessions cancelled inside that window, or missed without notice, are counted as delivered.
If ENYVA cancels or reschedules a session, you may take an alternative time or a full refund for that session.
Cancel at any time from your account or by writing to [SUPPORT_EMAIL]. Cancellation stops future charges. It does not refund the current billing period, and you keep access through the end of that period.
Agreements with clubs, schools, and organizations are governed by the terms of that agreement, which take precedence over this page where they differ.
Write to [SUPPORT_EMAIL] with the name on the order, the date of purchase, and what you are asking for. We respond within [RESPONSE_WINDOW]. Approved refunds are returned to the original payment method and typically appear within [REFUND_PROCESSING_TIME], depending on your bank.
If something is wrong, contact us first. We would rather resolve it directly than through your card issuer.
[SUPPORT_EMAIL]